Learning to Use Lebanese Buses, One Trip at a Time—a #RiderStory

by Jad Baaklini and Mira Tfaily

Lack of information is the main obstacle stopping many people from using public transport in Lebanon. This issue, and the fact that this gap in public knowledge has too often been filled with simplistic myth or exaggerated legend, is the raison d’être of our project.

But overcoming this obstacle, in our view, is not just a matter of taking on the role of the cartographic “Godot” we’ve been waiting for; Bus Map Project has been and still is stubbornly insistent on pushing the problematic beyond the quick-fix mentality: if you’re interested in riding the bus in Lebanon, you can either choose to remain an outsider, or you can take a leap of faith and engage with the system to learn about it first-hand, route by route, journey by journey, contributing to a collective map that isn’t dropped from the sky, but rather, has been laboriously tended to, and is chock-full of living history.

Today’s #RiderStory introduces Clément, a French hiker who shares our zeal, and who has taken it upon himself to figure out the system at its very fringes. Building up a library of experiential knowledge, Clément has been sharing his discoveries and tricks on his hiking website, as well as contributing to our collective mapping process. In this post, we reflect on his learning as a way of better expressing our own.

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« The Lebanese bus system can seem difficult to access for neophytes, but once you start asking people on the ground, it can be figured out smoothly and little by little. My first time in Dora as a foreigner was quite an experience, but now I get around very easily there, » Clément explains. His first experience taking the bus was on a well-known route, the very busy Dora-Byblos line. He then started exploring lesser-known routes, learning about the system empirically and piecing together the bigger picture route by route. « I was surprised by how little information there is on public transport in Lebanon. One good way of seeing if the system is understandable to outsiders is to see whether foreigners are able to access it or not. I noted that the routes going from Cola to the South and Dora to Tripoli are indeed used by foreigners -– who hear of them by word-of-mouth -– but the rest of the routes are pretty much used only by locals who need the buses to reach their villages or workplaces. »

Clément’s reflections bring up a very interesting “epistemology” or theory of knowledge for a city like Beirut. We often say that our project attempts to make Beirut “more legible,” which is a word that evokes a very visual, or even textual, way of engaging with the city. It’s the kind of engagement described in Kevin Lynch’s “The Image of the City”, a classic in the urban literature. In it, Lynch talks about the « highly imageable (apparent, legible, or visible) city [as] well formed, distinct, remarkable; it would invite the eye and the ear to greater attention and participation…Such a city would be one that could be apprehended over time as a pattern of high continuity with many distinctive parts clearly inter-connected. » We hesitate to try and analyze Beirut by this definition; at the very least, we’d double and triple underline the “over time” part of that sentence. Instead, Clément’s observation of how Beirut’s transit system is gradually apprehended by outsiders through word-of-mouth is an important reminder of the fact that visual representations of a city — like mapping — will miss a lot about how a city like Beirut actually functions. Even Lynch admits that there are other properties in “beautiful environments,” like « meaning or expressiveness, sensuous delight, rhythm, stimulus, choice » — these are aspects of urban life that are too easily sacrificed when the issue of public transport is reduced to a problem of “lack.” As Jenny Gustafsson once wrote in a popular article on ‘mapping Beirut-style,’ « Maps, when functioning well, become an extension of our knowledge » — to which, we add the important caveat: maps can also easily become dysfunctional if they crowd out or colonize other ways of knowing.

Clément’s empirical discoveries allowed him to develop tricks to make the most of the system, and speak in the urban vocabulary and grammar more fluently: « In Dora for example, it is better to stand further from the bus stop and hop on a bus that is already on its way, rather than waiting at the bus stop for a bus to fill up and go. » Another clever strategy is to take a van rather than a bus when going to a far-away place like Tripoli: they fill up more rapidly than buses and hence will go straight to the final destination without stopping every few kilometers to pick up clients. What map can teach you that? Quoting from Jenny’s article again, it is important that transit solutions in the Middle East take seriously the way that MENA cities are actually put together: « It’s about learning how a city works. There’s usually a very clear order; you just have to understand it. »

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After getting in touch with us, Clément started volunteering his time for Bus Map Project exploring new and obscure routes, tracking the Cola-Niha line for example, among others. « I think it is a challenge to map the informal system because here people are used to orienting themselves differently, with landmarks rather than streets for example. The only map I was able to find was the Zawarib one for Beirut buses. However, I found it quite difficult to use; it looked like a metro map and some routes were outdated, » he explained. The predominance of the metro-style or “Tube map” is not just a matter of aesthetics; it is a deliberate choice to represent the city in a very particular way, one that sacrifices much too much cultural nuance for the sake of supposed clarity and visual appeal. One of our friends who produced a transit map in another city in the region once lamented to us how little their highly-schematic map was being used by the general public, saying that « people here aren’t used to reading maps » — we’d turn that problem on its head, and say, instead, that people here aren’t used to valuing how people here actually are (think, live, and get around). Mapping MENA-style is indeed a very real but worthwhile challenge.

Among Clément’s repertoire of urban tactics was learning to avoid congestion by deftly choosing internal versus external routes to get around faster; for example, hopping on the external Bikfaya-Dora line to get from Sin-el-Fil to Dora. These are tricks that can only be learned over time. « Lebanese people are often surprised when I explain that I take the bus; I’m guessing the lack of information available contributes to unnecessary stigmas such as danger or violence, which is very far from the truth, » he reflected. We’d add that the lack of information is also an opportunity to contribute more intentionally to the city-making we are always already part of — Clément’s tips and tricks are urbanism, no less important for shaping the city than any engineering blueprint or national land transport strategy.

Clément's watch, that he uses to track the bus routes
Clément’s watch, that he uses to track the bus routes

Sensing that he is contributing to something larger than himself, Clément started a hiking website to share his transit discoveries. « I am a hiker and I wanted to explore Lebanon by myself, but I quickly figured out that all hiking websites took it as a prerequisite to have a car to get to the trails. So I started tracking the bus routes I would take using my watch and uploading them on my website. » By documenting his experiences with routes, precise information and pictures, he encourages and equips wanderers of all kinds to experience Lebanon differently. « I am just sharing the information I would have liked to have had when I arrived here in January. The website of the Lebanon Mountain Trail is very complete but does not display any information on how to get to the trails by public transport. The travel agency Living Lebanon gathers some useful routes, but not all of them; it’s the same for the WikiLoc portal. » While a lot of hikers in Lebanon go on organized group tours where everything is taken care of, Clément’s sharing of information is an invitation to explore, learn and document more individually and freely. And in doing so, helps us connect the dots between two engaged, but previously-disconnected communities that #LiveLoveLebanon in the city and beyond.

Are you a transit rider? Do you want to contribute to our project? Email us at hello [at] busmap [dot] me

Towards a Seamless Public Transport Experience: Smart Bus Stops by H2 Eco Design

by Mira Tfaily and Jad Baaklini

The earliest roots of what became Bus Map Project began as a search for grassroots, incremental approaches to public transport improvement in Lebanon. Over the last three months, we have been following and working closely with an eco-business and civil society initiative led by H2 Eco Design, a design and consulting firm working on implementing sustainable bus stops all over Lebanon. Their analysis and outlook very much fits into that bottom-up approach we have been eager to promote and contribute towards developing since day one.

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Picture this scene: brand new bus shelters powered by solar energy that provide users with sockets to charge their phones — what cities or countries pop in your mind?

You may be surprised to know that we are talking about a Lebanese scenario. So far, the bright, young team of H2 Eco Design have installed four such bus stops in the Mount Lebanon municipality of Beit Mery.

Launched in May 2016 by Rodrigue Haibi, Ralph El Hajj and Charbel Hajj, H2’s Smart Bus Stops initiative aims at slowly nudging the informal transit system into a more organized and legible network of interconnected infrastructures. “While some bus stops actually exist in Lebanon, they are implemented by municipalities without any consistency. H2 works on ensuring a consistency to better regulate the informal system of stops,” explains Charbel Hajj.

The team was inspired by the way that public transport promotes social mixity in Europe, and started looking for strategies to encourage Lebanese people who dismiss these modes of transport to shift their perceptions and learn to use them locally. H2 Eco Design’s theory of change is bottom-up: “We can’t force drivers to stop at our stops, so we study the field in the most detailed way possible, so that drivers feel it’s organic and natural to stop there. Sometimes we work on an informal bus stop where all riders tend to wait and we displace it just a few meters to ensure better road safety and protection norms,” Charbel continues, showing how a perspective that takes the existing system seriously is generative for advocates of improvements in the transport sector.

“Our first obstacle was the blurred line between public and private… It was a bit of a mess,” he smiles. Yet, by allowing the existing system to speak for itself, the team was able to learn and adapt for a greater chance of project success.

This pragmatic and flexible approach is also seen in H2’s funding model. While one bus stop unit costs between $3500 and $4000, the team is able to finance the project through a tiered scheme that brings in both local business advertisements and investments from the municipalities they partner with.

“The reactions of the municipalities are really diverse: some are reluctant about our project, and reject and dismiss the existing bus system all together; others are extremely enthusiastic and responsive.” From this perspective, H2’s initiative is also an advocacy project, and a civic service that citizens are offering the state, filling the gaps in a concrete and practical way.

Beyond the obvious convenience of having marked stops all over the bus network, H2 Eco Design’s Smart Bus Stops catalyze broader benefits for the Lebanese transit system:

          – Organizing public transport through consistency and formalization
          – Stirring up interest of sustainability stakeholders regarding transit
          – Mainstreaming the use of solar energy
      – Attracting younger users (15 – 30 years old) through modern conveniences like USB charger sockets, because they are the future generation that will shape the country through their aspirations
          – Contributing to road safety by encouraging more predictable bus starts and stops
          – Advocating for people to understand and use public transport more: if they wait at the stop to charge their phones, half the work is done.

In parallel to their eco-business and the indirect lobbying they do when negotiating with municipalities, the H2 team has been intentionally developing the advocacy dimension of their work by holding talks in universities to discuss the stigmas attached to the Lebanese bus system.

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Within the next two years, the team’s short-term goal is to help bus drivers get used to the stops, as well as encourage riders to use the buses through a combination of increased advocacy and more unit installations. With a projected rise in demand, it is hoped that bus drivers will start to organically adhere to these pick-up points, where the riders would be waiting. H2’s longer-term goal is to have about 10 to 15 bus stops per municipality, spaced by a maximum of 250 meters, in order to achieve a seamless public transport experience across the country through adaptation and coordination.

This collaborative spirit is very much the heart of the initiative; when a bus stop or shelter of some kind already exists in a municipality, H2 Eco Design works on renovating it, and not replacing it from scratch.

This does not mean that the team denies the usefulness of some top-down policies: “Ideally, we are pushing for a legislative step towards a fine for drivers who stop in the middle of the road; a little bit like what happened with traffic lights. At the beginning, people saw them as decorative lights, but when the law with a fine was implemented, 60% of people started to stop, and now we’re up to 98%. We’re aiming towards a gradual change,” concludes Charbel.

Just like the Bus Map Project, H2’s approach is rooted in small-scale, appreciative measures; working with the system to better the system — joud bel mawjoud.